Customer Service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping & Delivery

Typically, all orders are shipped within 3 business days of receipt of order. All shipments will take place between Monday and Friday. If your order is placed on a Friday after 2:00 PM EST, your package will not ship until Monday. Based on where you are located it may take approximately 2-7 business days to reach your destination. International orders may take longer. The Reddoor Store normally ships all packages by UPS or Fedex, however we reserve the right to choose the shipping method of delivery.

At this time we cannot ship to PO Box addresses. If you place an order to be shipped to a PO Box address, this may result in cancellation of your order and a refund will be issued. 

Overnight, 2nd Day Shipping and 3 Day Shipping rates are also available for an additional shipping fee. Please Note: All orders placed after 2:00 PM EST will be shipped the next day, with the exception of Fridays. If your order is placed on a Friday after 2:00 PM EST, your package will ship Monday. Please make sure that you specify your shipping method in the Special Instructions box of the check out page.

Privacy & Security

The Reddoor Store is committed to protecting your privacy. To make your online experience more convenient, we gather information from you. We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information.

In the event of suspicious activity reguarding fraudlent usage of personal information, The Reddoor Store reserves the right to terminate any order and refund the full purchase amount, including shipping charges. 

What information does The Reddoor Store collect and how is it used?

We might request additional information from you in the future. You may choose not to provide this information; although, some products and services might not be available to you unless you provide the additional information. We might also ask for information about your interests or for feedback about our site so that we can tailor your visit to improve our site and service. Providing us with this information is always optional.

When you submit a supporters review, we ask for your email address so other supporters have additional information about who wrote the review. You can choose not to have your email address display with your review.

In addition to the information we collect directly from you, we also monitor and track usage of our website, viewing and traffic patterns, supporters behavior, and other similar information. We compile this information into a statistical aggregate. We use this aggregate information as well as all of your personal information for internal business and administrative purposes including to improve our website, our product and service offerings, our operations, and our supporters service. We also might use your personal information from time to time to send you notices about special offers, new products, services, promotions, and other similar information.


About IP Addresses
The Reddoor Store collects IP addresses when submitting posts to the bulletin board and for the purposes of system administration. An IP address is a number that's automatically assigned to your computer whenever you're connected to a network or connected to the Internet. When guests request pages from The Reddoor Store, our web servers log the guests' IP addresses. We do not link IP addresses to anything personally identifiable. This means that a user's session will be logged, but the user remains anonymous to us unless issues of security arise in which IP addresses may be turned over to local, state and national authorities.

Use of Cookies – The Reddoor Store Cookies Policy
What are cookies? Cookies are pieces of information that a Web site transfers to an individual's hard drive for record keeping purposes. Cookies make Web-surfing easier for you by saving your passwords, purchases, and preferences while you're at our site. The use of cookies is an Industry standard, and you'll find cookies at most major Web sites.

Examples of How The Reddoor Store Uses Cookies
The The Reddoor Store bulletin board uses cookies to store the following information: the last time you logged in, your username and password, and your preferred "topic view", if you set it in preferences. These cookies are stored on your browser. Cookies are not used to track your movement or perform any function other than to enhance your use of the bulletin board. If your browser does not support cookies, or you have not enabled cookies on your browser, many of these timesaving features will not work properly. Also, you need to have cookies enabled in your browser if you want to enter a private forum. The Reddoor Store also uses cookies to let the computer remember that you've registered, which allows us to speed up your future activities at our sites.

How The Reddoor Store Does Not Use Cookies
The Reddoor Store  never uses cookies to retrieve information from your computer that was not originally sent in a cookie. Except as described below, The Reddoor Store  does not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever.

Links to Other Sites
Users should be aware that when you are on the The Reddoor Store  web site you could be directed to other sites that are beyond our control. There are links to other sites from The Reddoor Store that take you outside our service. For example, if you "click" on a banner advertisement, the "click" takes you off the The Reddoor Store . This includes links from advertisers, sponsors and partners that may use The Reddoor Store s logo as part of a co-branding agreement. These other sites may send their own cookies to users, collect data or solicit personal information. Always be aware of where you end up. Please keep in mind that whenever you give out personal information online - for example, via message boards or chat - that information can be collected and used by people you don't know. While The Reddoor Store  strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk.

Security Policy
The importance of security for all personally identifiable information associated with our Guests is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers, utilizing encryption software. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed compressive nondisclosure agreements, which provides explicit legal confidentiality protections. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

Your Acceptance of These Terms
By using this site, you signify that you are at least eighteen (18) years of age and assent to the The Reddoor Store Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the The Reddoor Store site following the posting of changes to these terms will mean you accept those changes. You can send an e-mail to sales@thereddoorstore.com with any further questions.

Returns & Replacements

All sales are final.  The Reddoor Store guarantees satisfaction with the items that you purchase. Please call (704)-255-2045 in the unlikely event that the items you receive are not a) what you originally ordered, b) are damaged, or c) do not operate properly. 

All returned items must be properly packaged as originally received, and shipped via UPS, insured at its original value.  Returned items that are damaged and not properly insured will not be credited to your account.

Terms of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Reddoor Store. The collective work includes works that are licensed to The Reddoor Store. Copyright 1990 The Reddoor Store ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Reddoor Store or purchasing The Reddoor Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Reddoor Store or to purchase The Reddoor Store products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Reddoor Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of The Reddoor Store used in the site are trademarks or registered trademarks of The Reddoor Store


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Reddoor Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Reddoor Store does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Reddoor Store does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
The Reddoor Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Reddoor Store has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a The Reddoor Store product is mistakenly listed at an incorrect price, The Reddoor Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Reddoor Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Reddoor Store shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Reddoor Store without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
The Reddoor Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Reddoor Store.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the State of North Carolina, U.S.A. without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Reddoor Store products) shall be in the state or federal courts located in Charlotte, Mecklenburg County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Reddoor Store products) must be commenced within one (1) year after the claim or cause of action arises. The Reddoor Store's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Reddoor Store may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Reddoor Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
The Reddoor Store does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Reddoor Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Reddoor Store reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Reddoor Store in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless The Reddoor Store, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, The Reddoor Store may link to sites operated by third parties. However, even if the third party is affiliated with The Reddoor Store, The Reddoor Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Reddoor Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Reddoor Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).